Customer Service/Customer Support - Internship (WFH)

About the internship:Selected intern's day-to-day responsibilities include:

1. Assist in handling customer queries via calls, chats, and emails in a timely and

professional manner

2. Support the team in resolving customer issues and providing appropriate

solutions

3. Escalate complex queries to senior team members when required

4. Maintain and update customer interaction records in CRM systems

5. Follow up with customers to ensure query resolution and satisfaction

6. Coordinate with internal teams (Sales, Operations, Academics) for issue

resolution

7. Help ensure adherence to SLAs and service quality standards

8. Collect customer feedback and share insights for process improvementWho can apply:Only those candidates can apply who:are available for the work from home job/internshipcan start the work from home job/internship between 8th Oct'26 and 12th Nov'26are available for duration of 3 monthshave relevant skills and interests* Freshers looking for jobs may also applyStipend:INR₹ 5,000 - 7,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Flexible work hours, Job offerSkills required:MS-Office, MS-Excel, English Proficiency (Spoken) and English Proficiency (Written)Other Requirements:● Strong verbal and written communication skills● Customer-first mindset and willingness to learn● Good problem-solving and multitasking abilities● Attention to detail and organizational skills● Ability to work in a fast-paced environment● Graduate / Final-year student / Freshers can applyAbout Company:TalentGum is a leading e-learning platform launched in 2021 that aspires to transform the scope of extra-curricular education globally by encouraging the holistic development of children. The platform offers a multitude of expert-curated online courses such as dance, music, public speaking, art, and chess that are taught by subject-matter experts. These courses are specially designed to maximize the learning of children in the age group of 4 to 14. TalentGum has an average Google rating of 4.8/5 and is trusted by 30000+ happy learners across 40+ countries.Additional information:Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 210000 to 240000/year

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Assist in handling customer queries via calls, chats, and emails in a timely and

professional manner

2. Support the team in resolving customer issues and providing appropriate

solutions

3. Escalate complex queries to senior team members when required

4. Maintain and update customer interaction records in CRM systems

5. Follow up with customers to ensure query resolution and satisfaction

6. Coordinate with internal teams (Sales, Operations, Academics) for issue

resolution

7. Help ensure adherence to SLAs and service quality standards

8. Collect customer feedback and share insights for process improvement