Director of Cyber Security

Global Technology Platform Director, Technical Cybersecurity Operations Permanent

Client

An established international technology company providing specialist enterprise services to major commercial and public-sector organisations. The business operates globally and is continuing to expand its delivery capability from India.

The Role

The Director of Technical Operations will lead a large, globally distributed service function from the companys Pune hub. Leading through an established management team, the position will own departmental strategy, operational performance and service quality while developing the organisations future operating model.

Responsibilities + Requirements

Lead a high-volume technical operation responsible for reviewing, prioritising and progressing complex customer cases

Own performance across service levels, quality, capacity, productivity and escalations

Develop managers and strengthen the organisational structure to support continued growth

Improve workflows through automation, AI and measurable quality controls

Establish effective forecasting, resource-planning and performance-management processes

Partner with product, operations, customer-facing and technical stakeholder groups

Candidates should bring 15+ years experience within cybersecurity, technical services, risk operations or another complex technology environment, including 8+ years of people leadership. Experience managing managers, scaling large operational teams and leading international service functions is essential. Exposure to technical assessment, security testing, workflow transformation, AI adoption or global delivery centres would be advantageous. .