Hiring Fresher Technical Support Engineer Us Process Nagpur (India)

JD for Technical Support Engineer (Freshers)

Key Responsibilities:

Provide first-level technical support and troubleshooting for IT-related issues.

Manage and resolve service requests and incidents efficiently.

Assist in the administration and support of Microsoft services and applications.

Support networking issues and cloud-based services.

Collaborate with other IT teams to ensure seamless resolution of issues.

Maintain detailed documentation of service desk activities and resolutions.

Communicate effectively with clients and stakeholders to provide status updates and gather necessary information.

Qualifications:

Recent graduate with a degree in Computer Science, Information Technology, or a related field.

Strong communication skills, both verbal and written.

Basic understanding of Microsoft administration.

Knowledge of networking principles and cloud technologies.

Robust problem-solving skills and the ability to think analytically.

Eagerness to learn and adapt to new technologies and processes.

Ability to work well in a team-oriented environment.

Hours of work 7 pm IST to 4 am IST (Night Shift)

We Offer:

Competitive salary and perks package.

Mentorship and training programs to support your qualified growth.

A dynamic and collaborative work environment.

Opportunities for career advancement within the company.

Exposure to a wide range of technologies and IT practices.

Compensation: 15,[hidden],000.00 per month

Work Location: In person .