Operations Manager - Fresher

About the job:Key responsibilities:

1. Own end-to-end booking fulfillment across all active hubs.

2. Run hub-level P&L with weekly reporting, including revenue, cost per booking, and contribution margin.

3. Manage partner scheduling and shift planning, including daily rosters, leave, and backup protocols.

4. Drive partner utilization to a 70-80% fill rate.

5. Handle all operational escalations in real time, including delays, no-shows, and complaints.

6. Build and enforce SOPs for every operational workflow.

7. Execute the 90-day hub launch playbook for new locations.Who can apply:Only those candidates can apply who:are from Pune onlySalary:₹ 6,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:MS-Office, Operations, English Proficiency (Spoken) and Hindi Proficiency (Written)Other Requirements:1. 0-1 years of experience in operations management in quick commerce, hyperlocal delivery, or logistics.2. Experience managing field teams of 20–50+ people.3. Fluent in Hindi and Marathi.4. Pune-based, available during 7 AM–7 PM operating hours.About Company:Housy provides quality home services in 10 minutes. Customers book utensil cleaning, mopping, sweeping, bathroom cleaning, kitchen cleaning, and other daily household tasks through the app. Services are delivered by trained, employed professionals. We are based in Pune.

Responsibilities

Key responsibilities:

1. Own end-to-end booking fulfillment across all active hubs.

2. Run hub-level P&L with weekly reporting, including revenue, cost per booking, and contribution margin.

3. Manage partner scheduling and shift planning, including daily rosters, leave, and backup protocols.

4. Drive partner utilization to a 70-80% fill rate.

5. Handle all operational escalations in real time, including delays, no-shows, and complaints.

6. Build and enforce SOPs for every operational workflow.

7. Execute the 90-day hub launch playbook for new locations.