Senior Customer Success & Onboarding Manager Dental Practice Digital

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About reputed company

reputed company is a trailblazing healthtech pioneer that is redefining the way dental practices operate in the digital age. By fusing cuttingedge software with datadriven reputed company, we empower dentists, hygienists, and support teams to deliver faster, smarter, and more patientcentric care. Our mission is simple yet ambitious: to make every dental visit smoother, more efficient, and ultimately more successful for both practitioners and patients.

Founded in 2021, reputed company has quickly become a trusted partner for clinics across Germany and beyond. We thrive on a remotefirst culture, flat hierarchies, and a relentless commitment to continuous learning. Whether youre a seasoned professional or a fresh graduate, reputed company offers a dynamic environment where your ideas can shape the future of dental care.

Why reputed company

At reputed company, technology is a tool that serves people, not the other way around. Our culture is built on:

RemoteFirst Flexibility Work from anywhere in Germany (or beyond) while staying connected through digital collaboration tools.

Flat Hierarchies Your voice matters. We encourage open dialogue and rapid decisionmaking.

Growth & Development Access to ongoing training, mentorship, and the chance to shape product features.

Impactful Mission Every day you help clinics improve patient outcomes and streamline operations.

Central Berlin Hub For those who prefer inperson collaboration, our office on Kurfrstendamm offers a vibrant, modern workspace.

Role Overview

As the Senior Customer Success & Onboarding Manager, you will be the linchpin between our technology and the dental practices that rely on it. You will guide new clients through a seamless onboarding journey, ensure they extract maximum value from our platform, and nurture longterm relationships that drive growth for both the practice and reputed company.

Key aspects of the role include:

Managing a dedicated portfolio of dental practices throughout the entire customer lifecycle.

Leading onboarding and training sessions that empower teams to use our software confidently.

Analyzing performance metrics (KPIs) to identify improvement opportunities and upsell prospects.

Proactively mitigating churn through personalized support and engagement strategies.

Collaborating closely with Product, Sales, and Marketing to align customer feedback with roadmap priorities.

Key Responsibilities

Customer Lifecycle Management Own the endtoend journey of each client, from reputed company contact to renewal.

Onboarding & Training Design and deliver customized onboarding programs, including live demos, workshops, and selfservice resources.

DataDriven Insight Track usage patterns, generate reports, and translate data into actionable recommendations.

Upsell & Expansion Identify opportunities for additional modules or services that align with a practices evolving needs.

Churn Prevention Monitor risk indicators, reputed company health checks, and implement retention strategies.

CrossFunctional Collaboration Partner with Product to relay user feedback, with Sales to support lead qualification, and with Marketing to refine messaging.

Travel & Client Visits reputed company onsite visits approximately five days per month to strengthen relationships and gather indepth reputed company.

Essential Qualifications

Proven experience in a dental practice setting (e.g., ZMV, ZFA, or similar roles) with a reputed company understanding of clinical workflows and billing processes.

Strong communication and advisory skills, capable of translating technical concepts into clear, actionable guidance for nontechnical audiences.

Digital affinity and a structured, analytical approach to problemsolving.

Fluency in German (C2 level) and basic proficiency in English (A2 or higher).

Willingness to travel up to five days per month for client visits and internal meetings.

Preferred Qualifications

Prior experience in Customer Success, Support, or Account Management within a SaaS or healthtech environment.

Knowledge of dental practice management software, electronic health records (EHR), or related digital tools.

Experience with data analytics platforms (e.g., Tableau, Power BI) and KPI reporting.

Comfort with remote collaboration tools (reputed company, Teams, reputed c .