Client Relationship Executive

Job Title: Client Relationship Executive – Group Operations

Location: Bangalore

Workplace Type: On-site

Employment Type: Full-time

About iamneo

Founded in 2016 and now part of the NIIT Ecosystem, iamneo is a fast-growing, profitable B2B EdTech SaaS company transforming how tech talent is upskilled, evaluated, and deployed. Our AI-powered learning and assessment platforms help enterprises and educational institutions build future-ready talent at scale.

We specialize in Talent Upskilling, Assessment, and Workforce Transformation across sectors such as ITeS, BFSI, and Higher Education. Our solutions are trusted by top corporates and leading institutions across India.

Our core product suite — NeoPAT, NeoColab, NeoHire, and NeoCoder — powers talent transformation for enterprises and institutions across India.

If you are driven by innovation and want to shape the future of tech learning in India — iamneo is where you belong.

About the Role

We are looking for a Client Relationship Executive to manage day-to-day client interactions and support the successful delivery of assigned training and learning programs. The role involves building strong relationships with clients and campus coordinators, understanding their requirements, coordinating with internal teams and trainers, tracking program progress, and ensuring a smooth client experience throughout the engagement.

Key Responsibilities

Client Relationship Management

Act as the primary point of contact for assigned clients and campus coordinators

Build and maintain strong, professional relationships with clients throughout the program lifecycle

Understand client requirements, expectations, and concerns and ensure timely resolution

Maintain regular communication with clients and provide proactive updates on program progress

Training & Program Coordination

Coordinate with trainers and internal teams to ensure smooth execution of training programs

Confirm training schedules, trainer availability, session requirements, and program timelines

Coordinate with clients and trainers to resolve scheduling or delivery-related challenges

Ensure all program activities are completed as per the agreed plan

Stakeholder Communication

Communicate confidently and professionally with clients, campus coordinators, trainers, and internal stakeholders

Share regular updates regarding session schedules, attendance, progress, and deliverables

Handle client queries and ensure timely follow-up and closure

Proactively communicate potential issues or delays to the relevant stakeholders

Issue & Escalation Management

Identify client concerns and delivery challenges at an early stage

Coordinate with internal teams to resolve issues within the agreed timelines

Escalate critical concerns to the Operations Lead/Manager when required

Ensure clients are kept informed throughout the resolution process

Reporting

Maintain accurate records of client interactions, program progress, attendance, and deliverables

Prepare and update regular status reports and dashboards

Support review meetings by providing relevant program and client updates

Process Adherence & Improvement

Follow established processes and templates for client and program management

Maintain proper documentation of client requirements, discussions, and action items

Identify opportunities to improve client experience and program delivery processes

Support the team in implementing process improvements based on client feedback

What We're Looking For

Excellent Client Communication: Strong verbal and written communication skills with the confidence to interact directly with clients and senior stakeholders

Relationship Management: Ability to build positive, professional, and long-term relationships with clients and campus coordinators

Ownership Mindset: Takes responsibility for assigned clients, follow-ups, deliverables, and issue resolution

Stakeholder Management: Ability to coordinate effectively with clients, trainers, and internal teams

Problem-Solving: Ability to understand client concerns, identify solutions, and drive issues to closure

Process Discipline: Strong attention to detail with the ability to maintain accurate records and follow established processes

Multi-Client Handling: Comfortable managing multiple clients, programs, and priorities simultaneously

Qualifications & Eligibility

Any degree

2+ years of experience in client relationship management, program/project management, training operations, customer success, or client delivery roles

Strong client-facing communication and interpersonal skills

Good Excel and reporting/dashboarding skills

Prior experience handling corporate clients, campus clients, training programs, or educational institutions preferred

Must be currently working or residing in Bangalore; on-site role