ServiceNow TPRM Sr. Solution Engineer (Offshore) (Remote)
Cloud Sara Technologies Verified employer
Actively hiring · Posted 13d ago · JEV2610148A9814FC
Job description
ServiceNow TPRM Sr.Solution Engineer (Offshore)· Location- Remote· Contract- 6 months· Budget- 1.50 lpmJob DescriptionPosition Description: Templar Shield is seeking a highly skilled ServiceNow TPRM Sr. Solution Engineer to provide advisory and technical leadership for the design, optimization, implementation, and sustainment of ServiceNow Third-Party Risk Management solutions. This role translates business needs into practical platform capabilities, prioritizes out-of-box functionality, and delivers solutions aligned with Templar Shield and ServiceNow best practices. RequirementsPrimary Objectives:· Provide advisory support and implementation best practices for ServiceNow Third-Party Risk Management.· Assess and optimize existing ServiceNow TPRM implementations, including processes, workflows, configurations, and operating practices.· Review and refine third-party risk tiering, Inherent Risk Questionnaires (IRQ), Vendor Risk Assessments (VRA), and scoring methodologies to improve consistency and alignment with business needs.· Define and recommend solution options for formally tracking risk mitigation activities in ServiceNow, considering applicable licensing constraints and other business, technical, and operational factors.· Support the creation, review, and refinement of ServiceNow user stories, acceptance criteria, process designs, test plans, and implementation documentation using Agile/Scrum methods.· Provide advisory and subject matter expert support for client-led development, testing, validation, defect management, user acceptance testing, rollout planning, and rollout execution.· Prepare and support project-related documentation, solution demonstrations, and stakeholder presentations.· Provide post-rollout hypercare, troubleshooting, and knowledge transfer for the TPRM solution in accordance with the applicable project plan or other written agreement. · Provide knowledge transfer and advisory support to client personnel for ongoing operation, administration, and sustainment of the TPRM program following project completion. · Design, configure, implement, and support TPRM workflows, assessments, notifications, reporting, dashboards, portals, integrations, approval paths, exceptions, and ongoing monitoring. · Develop and maintain integrations between ServiceNow TPRM and third-party tools using APIs and web services, including JSON, SOAP, and XML. · Create and maintain solution design specifications, configuration records, deployment notes, troubleshooting guidance, and technical knowledge articles. · Provide technical guidance and TPRM best practices to client teams; train and mentor junior consultants and administrators. · Collaborate effectively with distributed teams and manage assigned work in alignment with client expectations and delivery standards.Qualifications: Core Experience:· 5+ years of ServiceNow development or implementation experience, including at least 3 years focused on ServiceNow TPRM.· Bachelor's degree from an accredited college or university, or equivalent relevant professional experience.· Demonstrated ability to lead technical workstreams, facilitate client discussions, solve complex problems, and exercise independent judgment in a customer-focused consulting environment.· Excellent written and verbal communication, analytical, documentation, troubleshooting, and teamwork skills.Technical Skills:· Strong hands-on knowledge of ServiceNow TPRM and relevant platform capabilities, including Flow Designer, UI Builder, business rules, notifications, UI pages, UI macros, formatters, database views, reporting, dashboards, and role-based security.· Proficiency in ServiceNow scripting and development, including JavaScript, Glide API, web services, and application configuration; experience with HTML and CSS. Familiarity with React, AngularJS, or Java is beneficial.· Ability to design TPRM data models, workflow automation, integrations, security roles, reports, and client-specific configurations while maintaining platform upgradeability.· Knowledge of third-party risk assessment, compliance, control testing, issue management, remediation, internal audit, and continuous monitoring methodologies.· Knowledge of common security and compliance frameworks, such as NIST SP 800-53, NIST SP 800-171, NIST CSF, ISO 27000 series, PCI DSS, CIS, and NERC CIP. Knowledge of ServiceNow Performance Analytics, ITSM, or ITOM is a plus.Certifications:· ServiceNow Certified System Administrator required. ServiceNow Certified Implementation Specialist in TPRM preferred.
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