Tech Support Engineer

Job Functions / Responsibilities:

Find technical resolutions on issues or queries related to unknown or new scenarios

Meet cases resolution SLA"s

Manage relationships with clients

Work with cross-functional teams as and when required

Keep up to date with all eCW products and their enhancements

Maintain excellent customer satisfaction level

Other duties as assigned

Requirements:

Proficient with relational databases (MySql, MsSql)

Knowledge / Experience with Java or C++ (OOPs Concepts)

Experience with Internet Protocols, HTTP / HTTPs

Default ports for HTTP / FTP / MYSQL etc

Experience with Web Application Server(s)

Understanding of 3 -Tier / N-Tier Architecture

Knowledge of SQL Server

Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Other Skills / Abilities:

Telephone etiquette

Fluency in English Communication.

Ability to balance multiple priorities

Strong analytical and problem-solving skills