SAP BASIS Support

Job Description:

Provide daily support and monitoring for SAP S/4HANA systems on RISE.

Perform system health checks, performance tuning, and root cause analysis.

Coordinate with SAP Cloud Operations and SAP ECS teams for incident and service management.

Monitor and manage SAP HANA database, application servers, and system logs.

Manage user administration, roles, profiles, and authorizations (in coordination with SAP Security team).

Support SAP kernel upgrades, SP upgrades, and patch management.

Maintain and manage SAP Solution Manager / Cloud ALM for system monitoring and alerting.

Work with hyperscalers (AWS, Azure, GCP) and SAP for infrastructure-level issues.

Understand RISE Service Level Agreements (SLAs) and act within defined escalation paths.

Assist in transport management, system copies, and client administration.

Monitor and manage SAP Maxdb & ASE systems.

Manage SAP Content Server and Data Archiving systems

SAP SLT and BTP Administration

Required Skills & Qualifications:

Hands-on experience with SAP S/4HANA, especially in RISE with SAP deployments.

Experience with SAP HANA Database Administration, Maxdb and ASE.

Familiarity with SAP solutions like SAP Content Server, Data Archiving, SAP router and SAP SLT systems.

Familiarity with SAP BTP, Cloud Connector, SAP Launchpad, and related tools.

Experience with SAP Fiori Gateway and Web Dispatcher

Knowledge of SAP Cloud ALM or SAP Solution Manager 7.2.

Good understanding of hyperscaler cloud environments (AWS, Azure, GCP).

Strong communication and coordination skills.

ITIL foundation knowledge is a plus. .