Client Services Executive (immediate start)

About the Company At Mad Men Marketing, we're not just about ads- we're about impact. As a new-age creative and digital agency, we work at the intersection of ideas, technology, and culture. We collaborate with some of the most exciting brands in India, crafting stories that spark conversations and drive measurable results. If you're passionate about building brands and managing relationships that matter, you might be the perfect fit.

We are seeking a seasoned Client Servicing Manager/Account Manager who will be responsible for managing top-tier client relationships and leading the execution of strategic digital campaigns. This is a senior-level role that demands commercial acumen, creative thinking, and a deep understanding of digital marketing trends.

Client Relationship Management

Act as the primary liaison for key clients, nurturing strong and lasting partnerships.

Campaign Planning & Execution

Lead the full lifecycle of campaignsfrom brief to brainstorm, from strategy to reporting.

Work cross-functionally with internal teams (creative, content, influencer, media, performance) to drive execution.

Ensure project timelines, budgets, and quality standards are met without compromise.

~ Strategic Consulting & Brand Stewardship

Deliver strategic guidance backed by industry trends and insights to help clients meet their marketing objectives.

Ensure all campaigns are on-brand and aligned with the client's voice, positioning, and market narrative.

Recommend new formats, channels, or content opportunities based on platform innovation and market shifts.

~ Performance Monitoring & Reporting

Monitor campaign KPIs and performance metrics using tools like Google Analytics, Meta Suite, and internal dashboards.

Lead client reporting meetings and present performance reviews, learnings, and forward-looking strategies.

~ Revenue Growth & Account Expansion

Identify upsell and cross-sell opportunities within existing accountsintroducing new services or retainer scopes.

Play a key role in driving account revenue and contributing to overall agency growth.

~ Mentor junior account executives or interns, sharing best practices and leadership guidance.

Drive internal brainstorming sessions to enhance campaign quality and originality.

~ Crisis Management & Problem Solving

Tackle challenges head-onwhether it's a tight deadline, a shifting brief, or a difficult client conversation.

Bachelor's degree in Marketing, Communications, Business, or a related field.

Minimum 2+ years of account management experience in a digital/creative agency.

Solid understanding of digital marketing, content creation, performance media, and influencer strategy.

Strong verbal and written communication skills with client-facing polish.

Proficiency in tools like Google Workspace, MS Office, Meta Ads Manager, Google Analytics, and project trackers.

Ability to handle multiple projects, teams, and deadlines simultaneously with composure and clarity.

Full-Time | Immediate Joiners only

We are committed to diversity and inclusivity in our hiring practices. .