Customer Service Representative / Sales Support

PLEASE SUBMIT YOUR CV IN ENGLISH

Customer Service Representative / Sales Support

Location: Remote (LATAM)

Employment Type: Full-Time | Contractor

Compensation: $1,200 $2,000 USD/month

About the Role

We are seeking a proactive and detail-oriented Customer Service Representative / Sales Support to ensure a smooth and professional customer experience from initial contact through service delivery.

This role is highly operational and customer-facing, combining lead management, appointment scheduling, and sales support. You will work closely with Sales and Operations teams to ensure efficiency, accuracy, and excellent customer communication.

Key ResponsibilitiesReceive, qualify, and manage inbound leads from calls, web forms, and CRM

Conduct outbound follow-ups via calls, texts, and email to convert leads into scheduled appointments

Follow up on warm leads to secure bookings

Schedule, confirm, and assign appointments to appropriate team members

Create and transfer service tickets and installation requests

Maintain accurate and up-to-date CRM records

Coordinate closely with Sales and Service teams to ensure seamless execution

Provide professional, friendly communication to customers at all times

Requirements3+ years of experience in customer service, dispatch, inside sales, or similar roles

Proven experience working with U.S.-based customers

Strong phone presence and comfort handling inbound/outbound calls

Excellent English communication skills (written and spoken)

Strong organizational and multitasking abilities

Experience working with CRM systems

Tech-savvy and comfortable in fast-paced environments

Reliable remote work setup with strong internet connection

Preferred QualificationsSales experience or revenue-driven roles

Experience in dispatching or scheduling operations

Spanish proficiency is a plus (not required)

Important NotesThis is a highly customer-facing and phone-based role

Candidates must be comfortable handling high volumes of calls and follow-ups

Strong attention to detail and responsiveness are critical for success

BenefitsCompetitive salary in USD

Fully remote position aligned with U.S. business hours

Paid time off, local holidays, and birthday leave

Growth opportunities within a fast-growing international team

Collaborative and supportive work environment

This is a remote/telecommute position.

Apply To this Job .