key Account Manager

Role OverviewWe are looking for a sharp, relationship-driven Key Account Manager to own and grow our most valuable client partnerships. You will be the single point of accountability for a portfolio of key accounts — driving renewals, upsells, and ensuring clients extract maximum value from Superbot’s AI communication stack. This role sits at the intersection of sales, product, and delivery — you’ll need commercial instincts paired with enough technical fluency to consult on bot strategy and deployment outcomes.Key ResponsibilitiesOwn end-to-end relationship management for a portfolio of 15–25 key accounts, serving as the primary point of contact for CXOs, IT heads, and department leads.Drive revenue growth through renewals, upsells, cross-sells, and expansion into new use cases (voice bots, WhatsApp bots, chat widgets, outbound campaigns).Conduct regular business reviews (QBRs) with clients, presenting ROI metrics, usage analytics, and actionable recommendations to deepen platform adoption.Collaborate with the Prompt Engineering and Bot Deployment teams to ensure client bots are optimised for conversion, CSAT, and operational goals.Act as the voice of the customer internally — channel feedback to Product, Engineering, and Leadership to shape roadmap priorities.Identify at-risk accounts early, build and execute retention playbooks, and maintain a net revenue retention rate above target.Support pre-sales efforts for strategic prospects by contributing to solution design, demos, and proposal narratives.Maintain accurate pipeline, forecast, and account health data in CRM (HubSpot/Salesforce).Stay current on competitive landscape, industry trends in conversational AI, and regulatory shifts relevant to client verticals.RequirementsMinimum 1 year of experience in Key Account Management, Client Success, or Sales in a SaaS / AI / CPaaS / EdTech environment.Strong commercial acumen — comfortable with P&L conversations, pricing negotiations, and contract structuring.Excellent communication skills in English and Hindi; ability to engage confidently with senior stakeholders.Familiarity with AI/ML concepts, chatbot/voicebot platforms, or CPaaS ecosystems (Twilio, Gupshup, Tata Tele, etc.) is a strong plus.Hands-on experience with CRM tools (HubSpot, Salesforce) and comfort with data-driven account planning.Self-starter who thrives in a fast-paced, evolving product environment and can context-switch across verticals.