Operations Executive

About the job:Key Responsibilities - Operations Executive (Travel Industry)

Handle end-to-end booking operations for domestic and international travel packages.

Coordinate with airlines, hotels, transport providers, visa partners, and other vendors for confirmations and reservations.

Prepare travel itineraries, vouchers, invoices, and travel documents.

Process hotel, flight, train, cruise, and sightseeing bookings as per client requirements.

Ensure timely issuance of tickets and travel-related documents.

Follow up with suppliers for booking confirmations, payments, and service delivery.

Maintain accurate booking records and update CRM/operations systems regularly.

Coordinate with the sales team to ensure smooth execution of customer bookings.

Assist clients with pre-travel requirements, including visa documentation, travel insurance, and travel advisories.

Handle amendments, cancellations, refunds, and rescheduling requests efficiently.

Monitor tour departures and provide operational support during travel.

Verify supplier invoices and reconcile operational expenses.

Negotiate rates and maintain strong relationships with hotels, DMCs, airlines, and other travel partners.

Ensure all bookings comply with company policies and service standards.

Address customer queries and resolve operational issues promptly.

Prepare MIS reports, booking reports, and operational performance reports.

Support the management team in developing and improving operational processes.

Maintain confidentiality of customer and company information.

Ensure high levels of customer satisfaction through efficient service delivery.

Perform any other operational tasks assigned by management from time to time.

#KPI / Performance Indicators:

Booking Accuracy Rate.

Timely Confirmation of Reservations.

Customer Satisfaction Score.

Error-Free Documentation.

Vendor Response & Coordination Efficiency.

Turnaround Time for Booking Processing.

Refund & Cancellation Resolution Time.

Operational Cost Optimization.

Supplier Relationship Management.

Compliance with SOPs and Service Standards.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Pune onlySalary:₹ 2,35,000 - 2,75,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:MS-Office, Travel Itinerary Making and Travel ManagementOther Requirements:Diplome / Degeree in Travel & TourismAbout Company:Holiday Bookie consistently endeavors to enhance travel management programs keeping updated with the latest technology to provide the best services to its clients. We establish unwavering relationships with clients develop extensive knowledge of each traveler and organization's travel needs to cater to the better.

We have set a trend of innovative holiday ideas and tours to provide a world-class travel experience with dedication. We always aim to offer exciting experiences, the best programs, well-planned itineraries and all inclusive tours conducted by professional, experienced, and enthusiastic tour experts.

We are operating in inbound tour packages, outbound tour packages, international and domestic ticketing, MICE, tailor made group tours, adventure tours, educational tours, destination management, hotel and car reservation, passport and visa assistance, travel insurance, and forex services.

Responsibilities

Key Responsibilities - Operations Executive (Travel Industry)

Handle end-to-end booking operations for domestic and international travel packages.

Coordinate with airlines, hotels, transport providers, visa partners, and other vendors for confirmations and reservations.

Prepare travel itineraries, vouchers, invoices, and travel documents.

Process hotel, flight, train, cruise, and sightseeing bookings as per client requirements.

Ensure timely issuance of tickets and travel-related documents.

Follow up with suppliers for booking confirmations, payments, and service delivery.

Maintain accurate booking records and update CRM/operations systems regularly.

Coordinate with the sales team to ensure smooth execution of customer bookings.

Assist clients with pre-travel requirements, including visa documentation, travel insurance, and travel advisories.

Handle amendments, cancellations, refunds, and rescheduling requests efficiently.

Monitor tour departures and provide operational support during travel.

Verify supplier invoices and reconcile operational expenses.

Negotiate rates and maintain strong relationships with hotels, DMCs, airlines, and other travel partners.

Ensure all bookings comply with company policies and service standards.

Address customer queries and resolve operational issues promptly.

Prepare MIS reports, booking reports, and operational performance reports.

Support the management team in developing and improving operational processes.

Maintain confidentiality of customer and company information.

Ensure high levels of customer satisfaction through efficient service delivery.

Perform any other operational tasks assigned by management from time to time.

#KPI / Performance Indicators:

Booking Accuracy Rate.

Timely Confirmation of Reservations.

Customer Satisfaction Score.

Error-Free Documentation.

Vendor Response & Coordination Efficiency.

Turnaround Time for Booking Processing.

Refund & Cancellation Resolution Time.

Operational Cost Optimization.

Supplier Relationship Management.

Compliance with SOPs and Service Standards.