Technology and Business Analytics Associate Vice President Engineering (AVP)

Full Time

Technology and Business Analytics

Job Description

KEY RESPONSIBILITIES

Backend Java Engineering Leadership

Lead and mentor a Staff Engineering Manager who oversees multiple Team Leads and their engineering squads.

Drive architecture, design reviews, and technology decisions for Java -based microservice applications serving multiple enterprise clients.

Establish and enforce engineering best practices - code quality, testing standards, CI/CD pipelines, and API design guidelines.

Ensure on -time, high -quality delivery of features and enhancements across all client portfolios.

Own talent development: performance reviews, career progression frameworks, and hiring for the engineering organisation.

Foster a culture of accountability, collaboration, and continuousimprovement within the engineering teams.

Track KPIs such as sprint velocity, density, code coverage, anddeployment frequency.

Release Management

Own the end -to-end release lifecycle - planning, scheduling, risk assessment, execution, and post -release reviews.

Define and maintain release governance processes to ensure zerodowntime deployments for client -facing microservices.

Coordinate cross -team release readiness, including code freeze, regression sign -off, and go/no -go decisions.

Work closely with DevOps/SRE teams to optimise CI/CD pipelines, deployment automation, and rollback strategies.

Maintain release calendars and communicate proactively with stakeholders and clients on release windows and impacts.

Drive continuous improvement in release predictability, lead time, and change failure rate.

Client Support Operations

Oversee a dedicated support function comprising a Team Lead and two support engineers handling client -raised tickets.

Define SLA/SLO frameworks and ensure adherence to response, resolution, and escalation timelines.

Drive root -cause analysis (RCA) and permanent fix processes for recurring production issues.

Establish support triage protocols, knowledge -base hygiene, and runbook documentation.

Serve as the senior escalation point for critical P1/P2 client incidents, coordinating cross -functional resolution.

Report on support metrics (ticket volume, MTTR, SLA compliance) to senior leadership and clients.

Skills and Experience

13+ years of overall software engineering experience with at least 5 years in engineering leadership or management roles.

Strong hands -on background in Java (Spring Boot, Spring Cloud, or equivalent enterprise Java frameworks).

Proven experience managing multi -tiered engineering organisations (managers, team leads, and individual contributors).

Deep expertise in microservices architecture, RESTful APIs, event -driven systems, and distributed systems design.

Solid experience owning or co -owning release management in a multi - client or multi -product environment.

Track record of managing client -facing support operations and maintaining SLA compliance.

Experience with cloud platforms (AWS / Azure / GCP) and containerisation (Docker, Kubernetes). Strong understanding of DevOps principles, CI/CD toolchains (Jenkins,GitLab CI, GitHub Actions), and observability stacks.

Excellent stakeholder management, executive communication, and cross - functional collaboration skills.

Experience in LLM and Agentic Engineering is a plus.

PREFERRED QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.

Exposure to ITIL or other service management frameworks for support operations.

Experience with multi -tenant SaaS or client -specific managed service delivery models.

Familiarity with JIRA, Confluence, or similar project and knowledge management tools.

Certifications in cloud (AWS Solutions Architect, Azure DevOps, etc.) or agile/lean frameworks (SAFe, PMP, CSM). .