Field Service Engineer

Job description ●  Technical Support : Provide technical assistance for LED video wall installations and operations. ●  Maintenance and Troubleshooting : Diagnose and resolve hardware and software issues promptly. ●  Installation and Setup : Assist in the installation and configuration of LED video wall systems. ●  Quality Assurance : Ensure products meet quality standards during installation and after service. ●  Documentation and Reporting : Maintain detailed records of service activities and prepare reports. ●  Customer Interaction : Communicate effectively with clients to address their concerns and queries. ●  Collaboration and Communication : Work closely with the internal team to ensure seamless service delivery. ●  Service Request Management : Manage and prioritize customer service requests efficiently. ●  Preparation for On-Site Visit : Ensure all tools, equipment, and parts are ready for site visits. ●  Issue Resolution : Identify and resolve issues during on-site visits to ensure client satisfaction. ●  No Fear of Heights : Confidently perform tasks at elevated locations as required.