Collection Executive / Officer

📍 Location: Bangalore – Hoodi (Opposite Tata Showroom, Brookefields Road, Doddanekundi, Phase 2, Garudachar Palya, Mahadevapura, Bengaluru – 560048) Tele Collections Executive – Personal Loan & Business Loan CollectionsKey Responsibilities:Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts Follow up with customers regarding pending EMI payments and ensure timely collections Negotiate repayment plans and resolve payment-related concerns professionally Maintain accurate records of customer interactions, payment commitments, and follow-ups in CRM systems Coordinate with field collection teams and backend operations for effective account resolution Ensure compliance with collection processes, company policies, and quality standards Address customer queries, escalations, and disputes with empathy and professionalism Achieve daily, weekly, and monthly collection targets Eligibility Criteria:Minimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service roles within NBFC/BFSI industry Excellent communication and convincing skills English Hindi English + Two regional language Strong negotiation, interpersonal, and problem-solving abilities Basic knowledge of CRM tools and MS Office Graduate in any discipline Age Limit: Below 30 years