Team Leader - International Voice Process

We are seeking a highly motivated and experienced Team Leader for our International Voice Process division. The ideal candidate will have a strong background in customer support and experience in managing teams within the BPO sector. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that team members meet performance targets, and providing exceptional service to our international clients.

Key Responsibilities:

• Lead and manage a team of customer support representatives, ensuring high levels of performance and engagement.
• Monitor and evaluate team performance metrics, providing feedback and coaching to team members.
• Develop and implement strategies to improve customer satisfaction and operational efficiency.
• Handle escalated customer inquiries and resolve issues in a timely manner.
• Collaborate with other departments to ensure seamless service delivery and support.
• Conduct regular team meetings to communicate updates, share best practices, and foster a positive team environment.

Required Skills:

• Proven experience in a voice process role within an international BPO environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficient in inbound and outbound customer support processes.
• Familiarity with performance metrics and reporting.

If you are a dynamic leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity.