Customer Service Associate - Fresher

About the job:

As a Customer Service Associate at Easy Services, you will play a crucial role in providing exceptional customer support to our clients. Your knowledge of MS-Office will be essential in efficiently managing customer inquiries and resolving issues in a timely manner.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.

2. Utilize MS-Office tools to streamline customer interactions and maintain accurate records of communication.

3. Identify customer needs and recommend appropriate solutions or services.

4. Collaborate with other team members to ensure a seamless customer experience.

5. Assist customers with product inquiries, order processing, and troubleshooting technical issues.

6. Proactively follow up with customers to ensure satisfaction and address any outstanding concerns.

7. Continuously strive to improve customer service processes and contribute innovative ideas to enhance the overall customer experience.

If you are a dynamic individual with excellent communication skills and a passion for delivering top-notch customer service, we want you to join our team at Easy Services. Apply now and be a part of our exciting journey!

Who can apply:

Only those candidates can apply who:

are from Navi Mumbai only

Salary:

₹ 2,00,000 - 4,00,000 /year

Experience:

No experience required

Deadline:

[hidden]:59:59

Other perks:

5 days a week, Free snacks & beverages

Skills required:

MS-Office

Other Requirements:

Good communication skills

Basic knowledge of MS Excel and computer operations

Good follow-up and coordination skills

Able to handle customer calls and service-related queries

Responsible and punctual

Ability to coordinate with technicians and customers

Basic knowledge of quotations, billing and data entry preferred

Freshers with good communication skills can also apply

Candidates from nearby locations preferred

Immediate joiners preferred

About Company:

Easy Service's is a growing home and commercial services company providing professional repair, maintenance, installation, and renovation solutions. We offer services such as AC Repair & AMC, Plumbing, Electrical, Carpentry, Painting, Civil Work, Home Cleaning, Pest Control, Appliance Repair, and other property maintenance services. We are committed to providing quality service, timely support, and a professional customer experience. As our business continues to grow, we are looking for responsible, hardworking and motivated individuals to join our team and grow with the organization.

Other requirements

Good communication skills

Basic knowledge of MS Excel and computer operations

Good follow-up and coordination skills

Able to handle customer calls and service-related queries

Responsible and punctual

Ability to coordinate with technicians and customers

Basic knowledge of quotations, billing and data entry preferred

Freshers with good communication skills can also apply

Candidates from nearby locations preferred

Immediate joiners preferred

Who can apply

Only those candidates can apply who:

1. are from Navi Mumbai only

Salary

Annual CTC: ₹ 2,00,000 - 4,00,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 1,00,000 - 2,00,000 /year

2. Variable pay: ₹ 1,00,000 - 2,00,000 /year

Responsibilities

About the job:

As a Customer Service Associate at Easy Services, you will play a crucial role in providing exceptional customer support to our clients. Your knowledge of MS-Office will be essential in efficiently managing customer inquiries and resolving issues in a timely manner.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.

2. Utilize MS-Office tools to streamline customer interactions and maintain accurate records of communication.

3. Identify customer needs and recommend appropriate solutions or services.

4. Collaborate with other team members to ensure a seamless customer experience.

5. Assist customers with product inquiries, order processing, and troubleshooting technical issues.

6. Proactively follow up with customers to ensure satisfaction and address any outstanding concerns.

7. Continuously strive to improve customer service processes and contribute innovative ideas to enhance the overall customer experience.

If you are a dynamic individual with excellent communication skills and a passion for delivering top-notch customer service, we want you to join our team at Easy Services. Apply now and be a part of our exciting journey!

Who can apply:

Only those candidates can apply who:

are from Navi Mumbai only

Salary:

₹ 2,00,000 - 4,00,000 /year

Experience:

No experience required

Deadline:

[hidden]:59:59

Other perks:

5 days a week, Free snacks & beverages

Skills required:

MS-Office

Other Requirements:

Good communication skills

Basic knowledge of MS Excel and computer operations

Good follow-up and coordination skills

Able to handle customer calls and service-related queries

Responsible and punctual

Ability to coordinate with technicians and customers

Basic knowledge of quotations, billing and data entry preferred

Freshers with good communication skills can also apply

Candidates from nearby locations preferred

Immediate joiners preferred

About Company:

Easy Service's is a growing home and commercial services company providing professional repair, maintenance, installation, and renovation solutions. We offer services such as AC Repair & AMC, Plumbing, Electrical, Carpentry, Painting, Civil Work, Home Cleaning, Pest Control, Appliance Repair, and other property maintenance services. We are committed to providing quality service, timely support, and a professional customer experience. As our business continues to grow, we are looking for responsible, hardworking and motivated individuals to join our team and grow with the organization.