Customer Service Associate - Fresher

About the job:Job Description

We are hiring a Customer Support Executive to handle customer queries and provide professional support through calls, chat, and email. The ideal candidate should have excellent English communication skills and a customer-focused attitude.

Responsibilities

Handle customer queries through phone calls, chat, and email.

Understand customer concerns and provide appropriate solutions.

Resolve complaints and customer issues professionally.

Maintain a positive and professional relationship with customers.

Follow up with customers when required.

Update customer information and interaction details in the system.

Coordinate with internal teams for issue resolution.

Meet customer service and performance targets.

Ensure a high level of customer satisfaction.

Requirements

Excellent English speaking and writing skills are mandatory.

Good verbal and written communication skills.

Strong customer handling and problem-solving skills.

Computer knowledge.

Good listening and interpersonal skills.

Ability to work in a team and handle customers professionally.

Freshers are welcome to apply.Who can apply:Only those candidates can apply who:are from Jaipur onlySalary:₹ 2,00,000 - 3,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Health InsuranceSkills required:MS-Excel, English Proficiency (Spoken) and English Proficiency (Written)About Company:Suncrypto is the brand name under Angelic Infotech Private Limited and is based in Jaipur, Rajasthan. Suncrypto is known as the leading cryptocurrency exchange in India and has been providing crypto trading solutions for more than a year. In this short span of time, we have successfully gained 9 lakh+ active users on our application. Suncrypto is not only focused on providing job opportunities or services but is also committed to educating Indian users about digital technologies like Web 3.0, blockchain, metaverse, and more. Suncrypto is not all about work; it also emphasizes fun, as we believe in maintaining a work-life balance. There will be some fun days, and we can't wait for you to become a part of that.

Responsibilities

Job Description

We are hiring a Customer Support Executive to handle customer queries and provide professional support through calls, chat, and email. The ideal candidate should have excellent English communication skills and a customer-focused attitude.

Responsibilities

Handle customer queries through phone calls, chat, and email.

Understand customer concerns and provide appropriate solutions.

Resolve complaints and customer issues professionally.

Maintain a positive and professional relationship with customers.

Follow up with customers when required.

Update customer information and interaction details in the system.

Coordinate with internal teams for issue resolution.

Meet customer service and performance targets.

Ensure a high level of customer satisfaction.

Requirements

Excellent English speaking and writing skills are mandatory.

Good verbal and written communication skills.

Strong customer handling and problem-solving skills.

Computer knowledge.

Good listening and interpersonal skills.

Ability to work in a team and handle customers professionally.

Freshers are welcome to apply.