Service Now Developer- Subcontractor- 5A

Area(s) of responsibility

Role Titles

ServiceNow SPM Developer / Senior Developer

Responsibilities

Core SPM Functions

Implement and configure ServiceNow Strategic Portfolio Management (SPM) modules. Configure and enhance Strategic Planning, Innovation and Demand Management, Portfolio Planning, Project and Program Management, Resource Management, Financial Planning, Timecard Management, Benefits Realization, and Enterprise Agile Planning. Implement scoring, prioritization, demand-to-project conversion, project templates, status reporting, resource allocation, capacity planning, cost and benefit plans, and planning-item workflows. Configure Strategic Planning Workspace, Project Workspace, Portfolio Planning Workspace, dashboards, reports, and role-based user experiences. Integrate ServiceNow SPM with Jira, Azure DevOps, ERP and financial systems, HR platforms, and other enterprise applications using Integration Hub and REST/SOAP APIs.

Development & Customization

Build approved AI-enabled flows and agentic workflows with human review before priorities, funding, or delivery decisions are finalized. Create and maintain prompt templates, input mappings, contextual data, output parsing, guardrails, error handling, and audit logging. Support AI agents for demand enrichment, validation tasks, project monitoring, reminders, exception detection, and escalation. Execute functional, security, negative, hallucination, prompt-injection, and regression testing for AI-enabled capabilities. Track AI output quality, user feedback, failures, and exceptions, and support tuning of prompts, context, and controls. Ensure AI solutions comply with approved privacy, security, access-control, retention, and responsible-AI requirements.

Consulting & Stakeholder Engagement

Participate in requirement workshops, technical design reviews, sprint planning, demonstrations, and release-readiness activities. Collaborate with architects, functional consultants, product owners, testers, integration teams, and platform administrators. Provide technical guidance, identify delivery risks, and communicate design constraints and dependencies clearly.

Required Skills & Experience

Technical Skills

ServiceNow development experience, including 2+ years of hands-on SPM implementation or enhancement experience. Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, and scoped applications. Hands-on experience with SPM data models, workspaces, reports, dashboards, import sets, transform maps, and REST/SOAP integrations. Exposure to generative AI, prompt engineering, AI skills or agents, output evaluation, and human-in-the-loop workflow design. .