Customer Support Executive

Masters India is a licensed GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. As of now, Masters India comes under top 5 GST Suvidha Provider which was appointed by GST Council of India. The company aims is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.

Masters India –A Family Business Spanning Decades. We are part of a business group established by Shri Chandra Prakash Agrawal in 1978. Mr Agarwal established the second copper melting plant in Delhi and since then, we have continuously grown. Masters India was established in 1999 and presently,   manufactures   aluminium   wire   rod,   sheet   and foil. Family   has manufacturing facilities  in Delhi, Rajasthan and Maharashtra. We also have operations in Healthcare, Hospitality and IT sector.

Key Responsibilities:

Onboard enterprise customers for solutions delivered by Masters India.

Project Manager for integration projects undertaken for enterprise customers.

Maintain highest standards of customer support to be provided

Follow up for resolution with DEV/QA team on the issues raised by the customer.

Continuous customer success approach with zero attrition to be ensured

Filing GST Returns for enterprise customers

Providing Reconciliation Statement to the clients.

Resolving queries related to E-invoice and EWB for clients

Required Skills:

Should have highly developed all round interpersonal skills. ·

Should have impeccable communication skills. ·

Excellent communication, presentation, networking and negotiation skills.

Customer service oriented with a positive, well-motivated attitude. ·

Conscientious, hard-working and driven mindset to improve sales and activity performance beyond targets.