Sales Team Leader

Team Leadership & Management: Lead, guide and monitor the sales team; allocate leads; monitor calling, follow-ups, conversions and sales; conduct performance reviews; support objection handling; improve sales pitches and closing techniques; identify underperformance; motivate the team; ensure compliance with SOPs and CRM processes. Sales & Customer Handling: Handle inbound/outbound leads through calls and WhatsApp; understand requirements; explain wellness services and nutritional supplements; follow up; handle queries and objections; support conversions; monitor repeat sales and renewals; coordinate onboarding. Sales Monitoring & Reporting: Prepare daily sales reports; track leads, calls, connected calls, follow-ups, interested customers, conversions, revenue, pending and lost leads; analyse performance gaps; share daily/weekly updates; maintain CRM records. Training & Coaching: Train new team members; explain products, services, offers and sales processes; conduct role-plays; review calls; provide feedback; improve conversion and follow-up techniques; support sales strategies and SOPs. Customer Relationship Management: Ensure professional customer communication; handle escalated complaints; maintain customer relationships; coordinate with operations/support teams; monitor post-conversion follow-ups.