Customer Service Representative Order Management & Sales Support Specialist

About arenaflex

arenaflex is a leading provider of innovative talent solutions and business support services across a broad spectrum of industries, including finance, human resources, procurement, and supply chain management. With a global footprint that spans North America, Europe, and the AsiaPacific region, arenaflex partners with Fortune 500 companies and emerging enterprises alike to deliver exceptional service, strategic insight, and operational excellence. Our culture is built on collaboration, continuous learning, and a relentless commitment to both our clients and our people. As we continue to expand our footprint, we are looking for passionate professionals who thrive in fastpaced environments and are eager to make a tangible impact on the success of our customers.

Position Overview

arenaflex is seeking a dedicated Customer Service Representative to become an integral part of our sales support team. In this role, you will act as the critical bridge between our outside sales Account Executives and our valued customers, ensuring that every quote is transformed into a seamless order, that shipments are accurately estimated, and that any issues are resolved promptly and professionally. This position is fully onsite in Stratford, CT, offering a vibrant office environment where teamwork, innovation, and personal growth are celebrated daily.

Key Responsibilities

Support Outside Sales Account Executives: Partner closely with sales professionals to understand customer needs, clarify order details, and provide timely updates throughout the sales cycle.

Convert Quotes into Orders: Accurately translate customer quotations into formal purchase orders, ensuring all required information is captured and entered into the order management system.

Inventory Verification: Check realtime inventory levels, coordinate with warehouse teams, and communicate product availability to customers to set realistic expectations.

Email & Phone Communication: Respond to inbound emails and calls with a focus on professionalism, clarity, and speed, while maintaining a low volume of outbound calls as needed.

Order Entry Monitoring: Track order progress through each stage of the fulfillment process, proactively identifying and addressing any delays or bottlenecks.

Shipping Estimates: Generate accurate shipping cost estimates based on destination, freight class, and carrier options, and communicate these details to customers.

Credit Card Processing: Securely process credit card payments, verify transaction details, and resolve any payment discrepancies.

Issue Resolution: Liaise with internal internet support groups and external vendors to troubleshoot and resolve technical or servicerelated problems.

Account Management via reputed company CRM: Maintain comprehensive records of customer interactions, update account statuses, and ensure data integrity within the reputed company platform.

Customer Relationship Stewardship: Build and nurture longterm relationships with customers, providing ongoing support until project completion and beyond.

Essential Qualifications

Minimum 1 year of experience in a customer service role, demonstrating a track record of delivering highquality support.

At least 6 months of experience providing sales support or order processing assistance.

Proficiency with the reputed company Office suite (Word, Excel, Outlook, PowerPoint) and the ability to create clear, concise documentation.

Demonstrated ability to manage multiple priorities in a fastpaced environment while maintaining attention to detail.

Strong written and verbal communication skills, with a focus on empathy, clarity, and professionalism.

Preferred Qualifications & Additional Skills

Handson experience with reputed company CRM or similar customer relationship management platforms.

Familiarity with order entry or ERP systems (e.g., reputed company, reputed company reputed company) and the ability to quickly learn new software tools.

Experience processing credit card transactions and understanding of basic payment security protocols.

Ability to work both independently and collaboratively within a teamoriented setting.

Detailoriented mindset with a proactive approach to problemsolving and continuous improvement.

Core Competencies for Success

CustomerCentric Mindset: Prioritize the customers experience, anticipate needs, and deliver solutions that exceed expectations. .