Skills highlighted with ‘‘ are preferred keyskillsGood English CommunicationInterviewingInternational Voice ProcessReport this job
22d ago · JEV2610E145A39C93View & apply
T
Walk-In II(Sat) 10th Oct II Technical Support
Telus Digital Verified employer
Actively hiring · Posted 26d ago · JEV261020BE8ACB44
SalarySalary not disclosed
Experience1–4 yrs
LocationNoida, Uttar Pradesh
Work modeRemote · Full time
Openings1
EducationGraduation Not Required
DepartmentCustomer Success, Service & Operations,
IndustryBPM / BPO,
Job description
Date Of Interview: Saturday 10th Oct
Time: 12.00 PM to 4.00PM
Venue: TELUS Digital, Tower 6, UG Floor, Candor TechSpace, Sector 135, Noida
Work Location: Noida
Responsibilities
Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
Walks customers through common phone hardware and software configurations to maximize service functionality
Provides solutions and resolution resources for customer repair problems
Interfaces with customers over the phone providing status updates and ensuring service has been restored
Escalates appropriate technical issues to upper-level technical support when needed
Preferred candidate profile
1-5 years of experience in International Technical Support (International Telecom Voice) .
Freshers are eligible for the role.
Excellent communication skills
Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
Should be comfortable working in 24 7 Working Environment
Graduation not required for experienced candidates
Rotational shifts & Rotational week offs
Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.
Perks and benefits
Salary Range- 3.2 LPA Upto 4.99 LPA.
Medicare Facilities
Both side cab facilities.
Medical Insurance
Life Insurance
Role: Technical Support - Voice / Blended,
Industry Type: BPM / BPO,
Department: Customer Success, Service & Operations,
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Key skills
Skills highlighted with ‘‘ are preferred keyskillsTechnical SupportTechnical Support ExecutiveSenior Technical Support RepresentativeISPRouterTech SupportTechnical TroubleshootingWifi TroubleshootingVoice Process.Tech MahindraTeleperformanceTechnical Voice ProcessConcentrixWifiTelecom SupportBeware of imposters!Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration feeRefundable Fee…Read moreRecommended for
How to apply
- Sign in or create your free profile — takes about two minutes.
- Apply with one tap — your profile is shared directly with Telus Digital.
- Track your application and get updates by email and WhatsApp.
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