Customer Service Specialist

Job Description: Customer Support Executive Teleperformance

Position: Customer Support Executive

Company: Teleperformance

Location: Mohali

Employment Type: Full-Time

About the Role

Teleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

Handle inbound and outbound, chats, or emails.Resolve customer queries and provide accurate information.Maintain a high level of professionalism and customer satisfaction.Document interactions and update records in the system.Meet performance metrics such as quality, productivity, and turnaround time.Eligibility Criteria

Excellent communication skills in English.Basic computer knowledge is required.Willingness to work in rotational shifts. .