Captain ( Hotel Industry)

Job Title: Restaurant CaptainDepartment: Operations ServiceLocation: MumbaiReports To: Restaurant Manager / Assistant Restaurant ManagerPosition Summary:The Restaurant Captain is responsible for supervising and coordinating the activities of the service team to ensure seamless guest experiences. This role bridges front-line service and management, ensuring smooth operations, adherence to service standards, and prompt issue resolution.Key Responsibilities:Guest Service & Operations• Greet and assist guests with warmth and professionalism, ensuring memorable dining experiences.• Supervise table set-up, service sequence, and clearing to maintain brand standards.• Take and confirm guest orders, ensuring accuracy and timely delivery of food and beverages.• Handle guest feedback or complaints promptly and effectively.• Coordinate with kitchen and bar teams for smooth order flow and service timing.Qualifications & Experience:• Minimum 2–4 years of experience in restaurant operations or similar supervisory roles.• Strong knowledge of F&B service standards and POS systems.• Excellent communication, leadership, and interpersonal skills.• Ability to handle pressure and multitask in a fast-paced environment.