Senior Event Operations Manager

Job Requisition ID #

26WD100557

Position Overview

reputed company is seeking a Senior Manager, Event Operations to lead the operational planning and execution of One Team Conference (OTC) our annual go-to-market kick-off that unites global Sales, Customer Success, partners, and leadership around our growth strategy.

As the operational lead for OTC, you will connect business stakeholders, executive leadership, cross-functional teams, and agency partners to deliver a high-impact, business-critical experience. You will own the integrated operational delivery of the program creating clarity from ambiguity, anticipating needs, driving decisions, resolving issues at the appropriate level, and bringing clear recommendations when escalation is required.

We are looking for a seasoned operator with deep experience producing large-scale enterprise conferences, sales kick-offs, or similarly complex global events. The ideal candidate combines operational rigor with strong judgment, financial acumen, executive presence, and emotional intelligence. They are decisive yet humble, structured yet adaptable, and know how to keep complex teams moving toward a shared outcome.

Senior Manager, Event Operations One Team Conference (OTC)

Location: Remote (USA or Canada)

Reports to: Director, Event Operations, Brand Events & Experiences

Responsibilities

Own the end-to-end operational delivery of OTC, from early planning through on-site execution and post-event reconciliation, including venue and space planning, housing, registration, transportation, F&B, staffing, production operations, attendee services, and operational readiness

Lead the integrated program plan and operating rhythm, owning the master timeline, critical path, dependencies, milestones, decision tracking, risk management, and cross-functional readiness while proactively removing roadblocks and driving work forward

Serve as the connective tissue across the organization, partnering with Sales, Customer Success, Marketing, Brand, Content, Experience Design, Event Technology, Communications, Finance, Procurement, Legal, IT, Travel, Security, executive offices, and agency partners to establish clear ownership and accountability

Translate business and experience objectives into executable operational plans, partnering closely with GTM leadership and E&E teams to balance ambition, attendee experience, cost, risk, and feasibility

Lead agency and vendor partners, establishing clear scopes, deliverables, timelines, accountability, and performance expectations while ensuring partners operate as an integrated extension of the reputed company team

Own the OTC budget and financial management, including forecasting, spend tracking, reconciliation, change management, and identification of efficiencies and cost optimization opportunities while protecting critical business and attendee experience requirements

Lead operational risk and readiness, anticipating dependencies and potential points of failure, developing contingency plans, and partnering with Security, Legal, Travel, IT, and other stakeholders on safety, compliance, accessibility, business continuity, and duty of care

Exercise strong judgment and decision-making, resolving issues at the appropriate level and escalating when necessary with clear context, options, trade-offs, and a recommended path forward

Provide clear, concise executive communications, distilling complexity into the decisions, risks, and information that matter most and adapting communication style across executives, stakeholders, teams, and partners

Lead and develop the extended OTC operations team, creating clarity of ownership, empowering others to lead, holding teams accountable, and fostering a culture of trust, collaboration, and shared success

Drive continuous improvement, establishing repeatable processes and documentation, leading post-event reviews, and partnering with the Director of Event Operations to evolve broader E&E operational standards and best practices

Lead on-site operations with calm authority, managing multiple teams, partners, executives, and real-time decisions while maintaining perspective and protecting the attendee experience

Minimum Qualifications

8+ years of experience in enterprise event operations, experiential marketing, event production, or complex program delivery, ideally within a global technology company or agency environment

Proven experience leading large-scale enterprise conferences, sales kick-offs, or internal events for thousands of attendees

Demonstrated experience owning end-to-end operational delivery across complex, multi-stream programs

Experience managing large, complex budgets, including forecasting, reconciliation, and cost optimization

Experience leading agency and vendor partners against scope, budget, timeline, and performance expectations

Strong program management expertise and demonstrated ability to drive outcomes across highly matrixed, cross-functi