Customer Success Lead- (UK) (Bengaluru)

Were Hiring | Customer Success Lead

BrightCHAMPS is looking for a Customer Success Lead to join our growing team and drive meaningful customer experiences while ensuring strong retention and engagement.

Location: Bengaluru

Experience: 36 Years

Work Mode: Work From Office

What Youll Do

• Lead and mentor the Customer Success team to achieve business and customer experience goals
• Own customer retention, engagement, satisfaction, and overall account health
• Track key customer success metrics and identify areas for improvement
• Handle escalations and ensure timely resolution of customer concerns
• Build strong relationships with customers and understand their evolving needs
• Collaborate with Sales, Operations, and other teams to improve the overall customer journey
• Develop processes and strategies to improve retention and reduce churn

What Were Looking For

• 36 years of experience in Customer Success, Customer Experience, Account Management, or related roles
• Robust team management and communication skills
• Data-driven approach with good understanding of customer success metrics
• Excellent problem-solving and stakeholder management abilities
• Experience in EdTech, SaaS, or a customer-centric organization is a plus .