Customer Resolution Officer

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails.

Responsibilities and Duties

• Needs to resolve & respond to customer queries primarily through emails.

• Needs to speak to customers over phone occasionally in case of any escalations

• May need to also speak to customers over a call as and when any business need arises

Required Experience, Skills and Qualifications

• Good communication skills - Verbal & Written

• Empathy & Patience

• Calm headed