Bilingual Remote Customer Service Assistant Multilingual Support Specialist

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About skillspathWelcome to

skillspath, the leading talentmatching platform that connects highgrowth U.S. companies with exceptional remote professionals across Latin America. Our mission is simple yet powerful: to empower businesses with worldclass talent while creating vibrant, inclusive, and supportive communities for our team members. We pride ourselves on a culture built around

Action, Care, Outstanding Performance, Dependability, and Energyvalues that guide every interaction, decision, and initiative.

With a portfolio that spans technology, finance, healthcare, and ecommerce, skillspath has become the goto partner for companies seeking scalable, costeffective, and culturally aligned remote teams. Our success is measured not only by the growth of our clients but also by the professional fulfillment and personal wellbeing of the professionals we place.

Role Overview

As a

Bilingual Remote Customer Service Assistant, you will be the frontline ambassador for skillspaths clients, delivering exceptional support in both English and Spanish (or other Spanishspeaking languages). Your day-to-day will involve answering inquiries, resolving issues, and ensuring a seamless customer experience across phone, email, and chat channels. You will work from your home office in one of the following countries: Venezuela, Colombia, Argentina, Ecuador, Peru, or Nicaragua.

Were looking for motivated, detailoriented individuals who thrive in a fastpaced environment and are passionate about helping people. If you enjoy problemsolving, have a knack for clear communication, and can juggle multiple tasks while maintaining a high level of professionalism, we want to hear from you.

Key Responsibilities

Customer Interaction:Respond to inbound inquiries via phone, email, and live chat with a friendly, solutionfocused tone.

Product Guidance:Assist customers in navigating our clients products and services, providing clear instructions and troubleshooting steps.

Issue Resolution:Escalate complex problems to the appropriate teams, ensuring timely followup and closure.

Data Management:Log all interactions accurately in the CRM, maintaining uptodate records of customer status and history.

Collaboration:Work closely with crossfunctional teamssales, technical support, and productto deliver a cohesive customer journey.

Feedback Analysis:Monitor customer sentiment, identify recurring themes, and propose actionable improvements to processes and documentation.

Continuous Improvement:Participate in training sessions, share best practices, and stay current with industry trends and skillspath tools.

Essential Qualifications

Fluent written and spoken English (C1/C2 level) and native or nearnative proficiency in Spanish.Minimum of 1 year of remote customer service experience, preferably in a B2B or SaaS environment.Reliable home office setup: desk, ergonomic chair, highspeed internet (10Mbps download, 2Mbps upload).Computer specifications: laptop or desktop with 8GB RAM, 1.6GHz processor, 50GB free storage, headset, and smartphone.Backup connectivity plan (mobile hotspot or secondary internet source) to ensure uninterrupted service.Strong organizational skills and the ability to manage multiple tickets simultaneously.Preferred Qualifications

College degree or current enrollment in a relevant program.Experience with CRM platforms (e.g., Zendesk, Freshdesk, HubSpot) and knowledge of ticketing best practices.Prior exposure to the U.S. market and familiarity with U.S. business hours and cultural nuances.Demonstrated ability to work independently with minimal supervision.Proficiency in additional languages (Portuguese, French, or German) is a plus.Skills & Competencies

Communication:Clear, concise, and empathetic verbal and written communication in both English and Spanish.

ProblemSolving:Analytical mindset to diagnose issues quickly and propose effective solutions.

Time Management:Prioritize tasks, meet SLA targets, and maintain high productivity.

Adaptability:Thrive in a dynamic environment with evolving processes and client requirements.

Team Player:Collaborate across departments, share insights, and contribute to a positive team culture.

Tech Savvy:Comfortable navigating multiple software tools and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At skillspath, .