Customer Service/Customer Support - Internship

About the internship:Are you a skilled communicator with a passion for providing top-notch customer service? Join us at Caresoft Consultancy Private Limited as a Customer Service/Customer Support intern! In this role, you will have the opportunity to utilize your English and Hindi proficiency to assist our clients and ensure their satisfaction. Proficiency in MS-Excel and MS-Office is a must for this position.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

2. Resolve customer issues and complaints with a focus on customer satisfaction.

3. Maintain accurate records of customer interactions and transactions.

4. Collaborate with internal teams to address customer needs and improve service delivery.

5. Provide feedback to management on customer trends and preferences.

6. Assist with administrative tasks as needed to support the customer service team.

7. Continuously seek opportunities to enhance the customer experience and drive customer loyalty.

If you are eager to gain valuable experience in customer service and support, apply now to join our dynamic team!Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 14th Oct'26 and 18th Nov'26are available for duration of 6 monthsare from Mira Bhayandar onlyhave relevant skills and interestsStipend:INR₹ 6,000 - 9,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Flexible work hours, Informal dress codeSkills required:MS-Office, MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Hindi Proficiency (Spoken)About Company:Caresoft Consultancy Private Limited (CCPL) is a global healthcare information software solutions provider. CCPL's expertise in the healthcare domain spans more than 15 years with 600+ satisfied clients all over India and overseas. Caresoft has more than 33 modules taking care of all aspects required for successful running and management of all healthcare verticals and is ICD-10, HIPPA, HL7, and DICOM compliant.

Responsibilities

Are you a skilled communicator with a passion for providing top-notch customer service? Join us at Caresoft Consultancy Private Limited as a Customer Service/Customer Support intern! In this role, you will have the opportunity to utilize your English and Hindi proficiency to assist our clients and ensure their satisfaction. Proficiency in MS-Excel and MS-Office is a must for this position.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

2. Resolve customer issues and complaints with a focus on customer satisfaction.

3. Maintain accurate records of customer interactions and transactions.

4. Collaborate with internal teams to address customer needs and improve service delivery.

5. Provide feedback to management on customer trends and preferences.

6. Assist with administrative tasks as needed to support the customer service team.

7. Continuously seek opportunities to enhance the customer experience and drive customer loyalty.

If you are eager to gain valuable experience in customer service and support, apply now to join our dynamic team!