Billing Analyst II

Job Description: Billing Analyst II

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!

More than 150,000 businesses, including many of the worlds largest companies and mobile operators, use Sinchs advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.

Why do we have this role

As part of the transition of billing operations into the GCC, this role supports the companys drive for operational standardisation and scalability. It ensures consistent billing processes across markets while enabling opportunities for automation, improving efficiency, accuracy, and overall control.

Reporting to the Billing Manager, the Billing Analyst is responsible for supporting and managing day-to-day billing operations, ensuring the accurate, timely, and efficient processing of billing activities across the Group. The role plays a critical part in maintaining billing accuracy, compliance, and operational excellence.

What do you do in the role

Preparing and processing customer invoices (Manual or System generated).

Ensuring billing is accurate and aligned with contracts, pricing, and agreed terms.

Reviewing and validating usage / billing data prior to invoice generation.

Managing recurring billing cycles and ad-hoc invoicing requirements.

Investigating and resolving billing discrepancies and customer queries.

Performing reconciliations between billing data and financial records.

Monitoring billing timelines to ensure invoices are issued within required timeframes.

Supporting revenue recognition processes where applicable.

Maintaining and updating customer billing details in the finance system.

Assisting with reporting and analysis of billing and revenue data.

What experience you need to bring with you

3 to 5+ years of experience in a billing, accounts receivable, or finance-related role

Proven experience handling high-volume data processing with strong accuracy and attention to detail, ideally within a finance environment

Experience working in a multinational or global business environment

Familiarity with international billing processes and systems

Degree in Commerce, Finance, or a related discipline

Strong attention to detail with a focus on accuracy and data integrity

Ability to manage multiple priorities and meet tight deadlines

Advanced Excel skills for data analysis and reporting

Self-motivated with the ability to work independently and manage deliverables

Strong stakeholder management and communication skills

Solid understanding of processes and internal controls

How success will be measured

All billing activities are completed accurately and within established timeframes

Invoices are generated and issued promptly in line with agreed schedules and billing cycles

Minimal customer queries or escalations relating to billing accuracy or delays

Billing data is accurately recorded, enabling smooth reconciliation by the Financial Reporting Team without errors

Strong collaboration with internal and external stakeholders, ensuring timely resolution of billing-related issues

Customer billing records are maintained accurately and kept up to date

Consistent contribution to Automation or identified projects

Ongoing identification and implementation of process improvements within billing operations

What we promise to give you

Health Insurance benefit.

Access to our Employee Assistance Program

Cab support for the EMEA & US shifts

Sinch Values:

Dream Big - We make the impossible possible by dreaming big to solve our customers problems and improve their businesses. Great things happen when we dare to challenge the status quo and find creative new ways to wow them. Driven by curiosity, we believe there is no such thing as failure, only continuous learning, and development. Having big, crazy, ambitious goals drives our success.

Win Together - Great teams work faster and better together creating meaningful impact for customers. Together as one global team, in .