Technical Support Executive

About the job:

We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently.

Key Responsibilities:

1. Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.

2. Address and resolve tickets raised by clients for technical issues to ensure seamless operations.

3. Assist in designing and implementing effective software solutions.

4. Track user tickets and ensure timely resolutions.

5. Coordinate with the development team for any new feature requirements.

What We Offer:

1. Fixed CTC.

2. Annual off-site retreats.

3. Rapid career growth with structured training and on-the-job mentorship.

4. Opportunity to impact the lives of learners via tech.

5. Monthly training & Skill Development to sharpen product expertise.

6. Employee of the Month & Rewards & Recognition Programs.

7. Fun, inclusive work culture with Recreational Activities like open house events, fun games, celebrations, and a peer-driven culture.

Who can apply:

Only those candidates can apply who:

have minimum 1 years of experience

Salary:

₹ 2,00,000 - 4,00,000 /year

Experience:

1 year(s)

Deadline:

[hidden]:59:59

Skills required:

MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Interpersonal skills

Other Requirements:

1. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.

2. Candidates with relevant EdTech experience will be highly considered.

3. 1–2 years of EdTech experience, preferably in school ERP/CRM.

4. Excellent communication skills with fluency in English (mandatory).

5. Strong presentation and interpersonal skills.

6. Proficiency in Microsoft Office (Excel, Word, etc.).

7. Strong analytical and problem-solving abilities.

8. ERP certification (e.g., “Data Analyst”) is a plus.

9. We celebrate diversity and encourage candidates from all backgrounds to apply.

About Company:

Edunext Technologies has developed one of the most advanced and user-friendly school ERP software for managing various school activities. This school ERP system provides the solution to all the requirements of admission counselors in streamlining the complete admission process. With this school, ERP, one can generate circulars and SMS instantly and have a multilingual option to make communication effective for parents from different regions. Our school ERP system is capable of managing various information systems, including employee information systems and student information systems, through which the school can manage employee attendance as well as student attendance and all the other activities of the school. Edunext's school ERP software has been awarded as the Best school ERP in India by some of the most reputed organizations in India.

Other requirements

1. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.

2. Candidates with relevant EdTech experience will be highly considered.

3. 1–2 years of EdTech experience, preferably in school ERP/CRM.

4. Excellent communication skills with fluency in English (mandatory).

5. Strong presentation and interpersonal skills.

6. Proficiency in Microsoft Office (Excel, Word, etc.).

7. Strong analytical and problem-solving abilities.

8. ERP certification (e.g., “Data Analyst”) is a plus.

9. We celebrate diversity and encourage candidates from all backgrounds to apply.

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Responsibilities

About the job:

We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently.

Key Responsibilities:

1. Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.

2. Address and resolve tickets raised by clients for technical issues to ensure seamless operations.

3. Assist in designing and implementing effective software solutions.

4. Track user tickets and ensure timely resolutions.

5. Coordinate with the development team for any new feature requirements.

What We Offer:

1. Fixed CTC.

2. Annual off-site retreats.

3. Rapid career growth with structured training and on-the-job mentorship.

4. Opportunity to impact the lives of learners via tech.

5. Monthly training & Skill Development to sharpen product expertise.

6. Employee of the Month & Rewards & Recognition Programs.

7. Fun, inclusive work culture with Recreational Activities like open house events, fun games, celebrations, and a peer-driven culture.

Who can apply:

Only those candidates can apply who:

have minimum 1 years of experience

Salary:

₹ 2,00,000 - 4,00,000 /year

Experience:

1 year(s)

Deadline:

[hidden]:59:59

Skills required:

MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Interpersonal skills

Other Requirements:

1. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.

2. Candidates with relevant EdTech experience will be highly considered.

3. 1–2 years of EdTech experience, preferably in school ERP/CRM.

4. Excellent communication skills with fluency in English (mandatory).

5. Strong presentation and interpersonal skills.

6. Proficiency in Microsoft Office (Excel, Word, etc.).

7. Strong analytical and problem-solving abilities.

8. ERP certification (e.g., “Data Analyst”) is a plus.

9. We celebrate diversity and encourage candidates from all backgrounds to apply.

About Company:

Edunext Technologies has developed one of the most advanced and user-friendly school ERP software for managing various school activities. This school ERP system provides the solution to all the requirements of admission counselors in streamlining the complete admission process. With this school, ERP, one can generate circulars and SMS instantly and have a multilingual option to make communication effective for parents from different regions. Our school ERP system is capable of managing various information systems, including employee information systems and student information systems, through which the school can manage employee attendance as well as student attendance and all the other activities of the school. Edunext's school ERP software has been awarded as the Best school ERP in India by some of the most reputed organizations in India.