Customer Service Executive

Roles and Responsibilities :          ·        Greeting to the Patients before and After the calls ·        Handling customer queries, provide information about services ·        Should support daily operations of the clinic ·        Attending to the patients queries over the telephone and convert all queries into appointments (FE and references) ·        Schedule Appointments and coordinate with patients in polite way and should not harsh on calls ·        Should provide vital information requested by patients from time to time ·        Reference Collections from Existing Patients  ·        Responsibilities for maintenance of Patients Appointments/Data ·        Follow up with Missed Appointments ·        Cold Calling the Database to maximize capacity utilization ·        Should Coordinate with Doctors / CROs regarding POT ·        Should work individually; prioritize the urgency of multiple of requests.