Face-to-Face For Technical Support Associate Jobs (Freshers)

Key ResponsibilitiesProvide technical support to customers via phone, email, chat, or remote sessions.Diagnose, troubleshoot, and resolve hardware, software, application, and network-related issues.Log, track, and manage support tickets through the ticketing system.Escalate complex technical issues to appropriate teams and follow up until resolution.Install, configure, and maintain software applications and systems.Monitor system performance and identify potential issues proactively.Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.Assist customers with product setup, upgrades, and configuration.Collaborate with engineering, product, and quality teams to improve support processes and product performance.Ensure compliance with service-level agreements (SLAs) and company support standards.Experience0 - 2 YearsNo. of Openings40EducationGraduate (B.C.A, B.B.A, B.Sc, B.Tech/B.E : Computers, Electrical and Electronics, Electronics/Telecommunication, Information Technology)RoleTechnical Support AssociateIndustry TypeCall Centre / BPO / ITES / LPOGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationImpact HR and KM Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik-422002