Senior Customer Success Manager Enterprise Account Leadership & Strategic

About reputed company reputed company is a trailblazing technology services company that transforms how the world is built. By turning cuttingedge access control, smart badging, realtime location, and integrated security solutions into seamless, handson services, we empower owners, general contractors, subcontractors, and construction workers to elevate safety, productivity, and operational excellence. Our platform is trusted by thousands of companies and workers across the United States, and we are rapidly expanding our footprint in the construction, industrial, and datacenter sectors. Why reputed company Impactful Mission Every day, we help our customers protect people, assets, and data while accelerating project timelines. Innovative Culture We blend the rigor of engineering with the agility of a startup, encouraging experimentation, rapid iteration, and continuous learning. Growth Opportunities From technical product knowledge to executive stakeholder management, youll develop a versatile skill set that positions you for future leadership roles. Inclusive Environment Diversity, equity, and belonging are core to our DNA. We celebrate different perspectives and empower every team member to thrive. Role Overview As a Senior Customer Success Manager at reputed company, you will own a portfolio of our most strategic, highvalue accountsmultisite, multistakeholder engagements in construction and datacenter environments. You will act as the primary executive liaison, guiding customers from onboarding through renewal and expansion, while coordinating crossfunctional teams to deliver flawless implementation, training, and ongoing support. Key Responsibilities Strategic Account Leadership & Executive Relationships Own the endtoend health of each strategic account, ensuring alignment between the customers business objectives and reputed companys solutions. Build and nurture relationships with executive sponsors, corporate security directors, and operations leaders, becoming the trusted advisor for all security and sitemanagement initiatives. Lead quarterly business reviews (QBRs) and strategic planning sessions, translating data into actionable insights that drive retention and expansion. Develop multiyear account strategies that identify growth opportunities, risk mitigation plans, and advocacy pathways. Document and refine standard deployment models, SOPs, and playbooks that enable repeatable, scalable rollouts across complex, multisite environments. Customer Success & Support Champion the onboarding journey, coordinating with Site Operations, Sales, Product, and Support to ensure a smooth implementation of access control and security systems. Standardize deployment and support processes across all customer sites, driving consistency and efficiency. Monitor health metrics, proactively address risks, and implement corrective actions to maintain high satisfaction scores. Coordinate ongoing training, workshops, and knowledge transfer sessions to maximize product adoption and ROI. Serve as the voice of the customer, gathering feedback and communicating enhancement requests to product and engineering teams. reputed company & Growth Own renewal negotiations and identify expansion opportunities within each account, targeting upsells, crosssell, and new site deployments. Create compelling case studies, success stories, and executive references that support the sales pipeline and brand credibility. Represent reputed company at industry events, trade shows, and conferences, positioning the company as a thought leader in construction and datacenter security. Travel to customer sites (up to 25% of the time) to strengthen relationships, conduct executive engagements, and observe onsite operations. Planning & Reporting Maintain accurate, uptodate records of all customer interactions, account status, and forecasted opportunities in the CRM. Prepare detailed reports on account performance, renewal forecasts, and growth metrics for senior leadership. Collaborate with Sales, Product, and Engineering to refine the customer experience and drive continuous improvement. Contribute to companywide retention and satisfaction initiatives, sharing best practices and lessons learned. Essential Qualifications 5+ years of experience managing B2B enterprise or strategic accounts, with a proven track record of owning renewals, driving expansion, and reputed company customer satisfaction. Demonstrated ability to lead executive business reviews and engage Clevel stakeholders. Strong communication and presentation skills, with the capacity to articulate complex technical concepts in businessvalue terms. Proficiency in CRM systems (e.g., reputed company, reputed company) and customer success platforms. Excellent problemsolving abilities and a consultative approach to customer needs. Willingness to travel up to 25% of the time to customer sites. Bachelors degree in Business, Engineering, or a related field is .