Customer Retention Manager

We are seeking a highly motivated and experienced Customer Retention Manager to join our team in the Mumbai region. The ideal candidate will have a strong background in customer retention strategies, particularly within the banking, NBFC, or BFSI sectors. As a Customer Retention Manager, you will be responsible for developing and implementing effective retention strategies to enhance customer loyalty and reduce churn.

Key Responsibilities:

• Develop and execute customer retention strategies that align with the company's goals and objectives.
• Analyze customer data and feedback to identify trends and areas for improvement in retention efforts.
• Collaborate with cross-functional teams, including marketing, sales, and customer service, to ensure a cohesive approach to customer retention.
• Manage and lead a team focused on outbound calling and customer engagement initiatives.
• Monitor and report on key performance indicators related to customer retention and satisfaction.
• Stay updated on industry trends and best practices to continuously improve retention strategies.

Required Skills:

• Proven experience in customer retention management, preferably in the banking, NBFC, or BFSI sectors.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Experience in outbound calling and contact center operations.
• Knowledge of customer relationship management (CRM) tools and software.

If you are passionate about enhancing customer experiences and driving retention, we encourage you to apply for this exciting opportunity.