Dietetics/Nutrition - Internship

About the internship:Responsibilities:

Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc.

Understand if the patient has any additional requirements - medications, labs, dietitian, physiotherapists etc.

To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan

Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses

Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported

To smartly handle patient queries and provide responses from pre-defined FAQs.

Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician

Develop and implement individualized care plans that address the unique needs of high- risk patients.

Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging.

Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques

Provide wellness, lifestyle and diet tips wherever deemed necessary

Proactively identify if the patient is showing any symptoms or deviation from his care path

To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance

Skills

Excellent knowledge and interpretation of medical conditions and medical terminologies

Effective Patient medical history-taking skill

Coaching the patient to be compliant with different medical parameters

Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity

Active Listening skills, being compassionate with the patients

Passionate about the role and have patient care as a priority

A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude

Handling complaints and resolving grievances and conflicts that the patients might have

Entering, transcribing, recording, storing, or maintaining information in written or electronic form

Collaboration is key; should be a team player and can bridge the gap across all departments. Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 22nd Sep'26 and 27th Oct'26are available for duration of 6 monthshave relevant skills and interests* Women wanting to start/restart their career can also apply.Stipend:INR₹ 15,000 - 20,000 /monthDeadline:[hidden]:59:59Skills required:Coaching, English Proficiency (Spoken), Hindi Proficiency (Spoken), Dietetics/Nutrition and Medical TerminologyOther Requirements:Candidates should have experience in care coaching, dietitian/nutrition, medical terminologies, English & Hindi ProficiencyAbout Company:HEAPS is one of the fastest growing health tech start-ups in India today. With more than 5 million patient interactions till date, HEAPS is revolutionising how insurers, doctors and patients experience health care. We have an AI driven end-to-end care management platform which coordinates, tracks and monitors the health of the patient empowering them with the right information to take right decisions at the right time about their health. HEAPS is backed by marquee investors - titans in the healthcare industry who have invested more than $7.4 million in Series A funding. HEAPS is on a path for global scaling, and we are already present in 4 countries

Responsibilities

Responsibilities:

Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc.

Understand if the patient has any additional requirements - medications, labs, dietitian, physiotherapists etc.

To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan

Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses

Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported

To smartly handle patient queries and provide responses from pre-defined FAQs.

Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician

Develop and implement individualized care plans that address the unique needs of high- risk patients.

Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging.

Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques

Provide wellness, lifestyle and diet tips wherever deemed necessary

Proactively identify if the patient is showing any symptoms or deviation from his care path

To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance

Skills

Excellent knowledge and interpretation of medical conditions and medical terminologies

Effective Patient medical history-taking skill

Coaching the patient to be compliant with different medical parameters

Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity

Active Listening skills, being compassionate with the patients

Passionate about the role and have patient care as a priority

A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude

Handling complaints and resolving grievances and conflicts that the patients might have

Entering, transcribing, recording, storing, or maintaining information in written or electronic form

Collaboration is key; should be a team player and can bridge the gap across all departments.