Walk-in || Hiring Team Leader Customer Support /Client Support !!CTC 11LAC

Hiring: Team Lead Client Services, Order Management

Warm Greetings from Rivera Manpower Services!

We are hiring Team Lead Client Services, Order Management for a leading organization.

Role: Team Lead Client Services, Order Management

Experience: 5+ years Budget: Up to 11 LPA

Work Mode: Hybrid

Shift: Flexible / Rotational shifts, including Night Shifts

Notice Period: Immediate Joiners or candidates within 30 days preferred

Interview Process: Assessment + 3 Rounds of Interviews Key Responsibilities

• Lead, mentor and manage a team of Order Management professionals.
• Handle end-to-end order management from entry to completion, ensuring accuracy and timely delivery.
• Act as a key liaison between clients, internal teams and cross-functional stakeholders.
• Manage team capacity, workload distribution and productivity.
• Monitor SLAs, quality and OTD performance and drive corrective actions.
• Handle escalations and resolve complex client/order-related issues.
• Maintain accurate project and order data across internal/client systems.
• Support billing/pre-billing activities and ensure accurate documentation.
• Drive process improvement, Kaizen and customer satisfaction initiatives.
• Conduct regular team reviews, 1:1s and performance discussions.
• Ensure compliance with company policies, processes and client-specific requirements.
• Keep the team updated on process changes and ensure timely adoption.

Candidate Profile

• 5+ years of experience in Client Services / Order Management.
• Prior team-handling/leadership experience is mandatory.
• Strong experience in order management and processing.
• Excellent client-facing and stakeholder-management skills.
• Strong escalation management and problem-solving abilities.
• Data and metric-driven approach.
• Ability to work under pressure and manage multiple priorities.
• Willingness to work night/rotational shifts as per business requirements.

Interested Candidates Vijay: hidden_mobile Chethana: hidden_mobile Rani: hidden_mobile

If you meet the criteria, share your updated CV or contact us to discuss the chance.

Rivera Manpower Services Your Talent Management Partner .