Operations supervisor

Lucknow Permanent Role Primary Responsibility Manage the day-to-day activities of the QMC as defined in the function below. Is accountable to for all Visa application related operations. The department-specific supervisors will report into this position.

Essential Functions Overall responsibility of QMC Monitor team performance and devise a plan to improve (if required) The person will have approx. 2-4 direct reports & will manage a team size of approx.15-40 employees Assign staff duties and manage roster based on the trend analysis/footfall trend in each of the QMC Overall administrative and people management responsibility To ensure highest level of service standards & service quality are met during day to day operations at center To ensure optimal utilization of resources Monitor Security related issues Training/ Mentoring the team and implementation of new processes, while working closely based on Instructions from the Center Manager and the Country Manager Ensuring compliance to prescribed systems as per the defined SLAs To work with the Value-Added Services team in order to support maximum returns through optimum operational efficiency Coordination with Mission, Operational updates/ Memos from Mission Website updates (All languages) Managing escalations for the center and provide effective resolutions Suggest/monitor software changes to be implemented as per business requirements MIS (Daily Report, Handling OT data, Incentive data), Monthly Business Reviews Ensuring Manpower staffing at each of the departments at any given say Ensuring compliance and timely updating of all regulatory approvals of the center Work closely with the HR team to highlight performance and training need Responsibility for cash handover to accounts at the end of each day (as applicable) Coordination with the Accounts Department (Refunds, Escalations, Reconciliations, etc.) Value Added Sales Specific Responsible for achieving business targets as agreed. Analyzing and interpreting trends to facilitate planning Using IT system to record relevant figures, for data analysis and forward planning Updating colleagues on business performance, new initiatives, and other pertinent issues Managing the sales floor and initiating changes as required Incentive reports Performance Metrics Metrics & Organization Management: Achievement of operational targets The smooth running of QMC operations at the center with minimal escalations Customer Satisfaction Team Satisfaction Adherence to SOPs Website/ System OM & Reporting Reports to the Center Manager/ Country Manager or Head Operations The person will have approx.5 direct report & manage a team size of approx.60-200 employees Qualifications, Experience And Education Requirements A graduate in any field with 5-7 years experience in a healthcare environment Proficient in use of computers MS Office 2-3 years in a supervisory role within Healthcare Operations Demonstrated Process Knowledge Mandatory Skills Effective Communication Skills Familiarity with customized software Balanced personality Ability to make decisions under pressure Relationship management Leadership in a multi-cultural/global organization at a supervisory level Self-motivated Leading and Developing the team Result Oriented Analytical skills Team management Preferred Skills Communication Location/Regional language skills .