Branch Manager

1.     Branch Operations ManagementOversee all operational functions, including ICT, sales, services, and inventory management.Ensure the branch operates within budget and achieves financial objectives.Implement and monitor branch policies, procedures, and standards to enhance efficiency.2.     ICT and Technical ManagementManage and coordinate ICT business software, networking, and hardware services.Oversee the installation, troubleshooting, and maintenance of ICT equipment.Keep updated on technology trends and ensure the branch is equipped with the latest tools to support operations and client needs.3.     Product and Service OversightManage the branch's portfolio of ICT products, furniture, appliances, and related services.Oversee procurement, inventory control, and vendor relations for all products.Ensure a high standard of customer service and address client concerns efficiently.4.     Sales and Marketing ManagementDevelop and implement sales strategies to drive revenue and expand the branch’s market presence.Oversee the sales team, set performance targets, and provide coaching and support to achieve them.Build and maintain relationships with key clients, partners, and local businesses.5.     Team Leadership and DevelopmentRecruit, train, and mentor branch staff, promoting a positive work culture and team collaboration.Conduct regular performance reviews and identify training needs.Promote safety, compliance, and ethical conduct within the branch.6.     Customer Relationship ManagementFoster strong customer relationships and ensure exceptional service.Address client inquiries and complaints, ensuring timely and satisfactory resolution.Regularly gather and respond to customer feedback to improve services and products.7.     Reporting and CompliancePrepare and submit regular performance, financial, and operational reports.Ensure the branch complies with all company policies, regulations, and legal standards.