Customer Support Executive (Night Shift)

Customer Support Executive Quick Web Solutions | H-196, Sector 63, Noida – 201301 Shift: 10:00 PM – 7:00 AM (Night Shift) Working Days: 6 days a week, fixed Tuesday off About the Role Quick Web Solutions is hiring a customer-focused Customer Support Executive to support our international (US-based) customers via chat, email, and calls. If you have strong English communication and enjoy solving problems, we'd love to hear from you. Key Responsibilities Handle inbound and outbound customer interactions across chat, email, and calls Resolve queries, complaints, and issues promptly and professionally Maintain strong product knowledge to give customers accurate information Escalate unresolved issues to the right internal team Keep clear, accurate records of every customer interaction Meet personal and team targets for response time, CSAT, and resolution rate Required Skills Excellent written and spoken English Strong active listening and problem-solving skills Comfortable multitasking across chat, email, and calls Basic computer skills (MS Office, CRM, ticketing tools) Patience, empathy, and a customer-first attitude Able to work night shifts consistently (10 PM – 7 AM) Eligibility 12th Pass minimum (Graduates preferred) Freshers and experienced candidates both welcome Customer support or BPO experience is a plus Salary Freshers: ₹12,000 – ₹17,000/month Final offer based on interview + attractive performance incentives What We Offer Fixed Tuesday off Performance-based incentives and rewards Friendly, growth-oriented environment Exposure to international clients How to Apply 📞 Call/WhatsApp: Siddhi – [hidden]