Branch Operations Manager| Akola

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirementsEnsure accurate account opening/KYC with CKYC uploads and documentation qualityTrack service metrics (TAT, FTR, complaints) and implement RCAbased fixesPrepare for audits/inspections; maintain records and resolve observations on timeCrosssell insurance/investments and activate digital banking for all new customersTrain frontline on process updates and compliance requirementsInventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB .