Hiring Sr. Associate -Trans Processing - Insurance (India)

Job Title: Associate / Sr. Associate -Trans Processing - Insurance

Job Summary

The Benefits Support Specialist - L1T / L2 independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management in US insurance. This role handles more complex scenarios, supports process improvement eAorts, and serves as a resource for less experienced team members.

Key Responsibilities

Process complex benefit administration on activities with minimal supervision

Review claim documentation and determine appropriate next steps

Contact providers and other stakeholders to obtain required information

Manage follow-up activities and resolve outstanding requests

Ensure compliance with quality, productivity, and service-level standards

Identify and resolve processing exceptions

Maintain accurate and complete documentation

Support multiple product lines and workflows

Assist with training, coaching, and knowledge sharing

Escalate issues or exception to leadership when needed

Recommend process improvements and eAiciency opportunities.

Qualifications

Graduate in any discipline or equivalent work experience

Experience in contact center operations within disability, leave administration,

insurance, claims processing, healthcare operations domain including voice

experience.

Experience working with productivity and quality performance metrics

Experience handling provider outreach or benefit-related support activities

Note:

UG is mandatory

Immediate joiner

Vacancies: L1(Tenured), L2(Tenured)

Process: Voice (US Insurance)

Communication: B2 (Excellent Communication)

Maximum Salary band for L1: 2.9 LPA - 4 LPA, based on last salary, experience,

and submitted proof.

Maximum Salary band for L2: 4 LPA - 6 LPA, based on last salary, experience,

and submitted proof.

Adaptable to work under Rotational Shift - US Rotational Night Shifts

Work Mode: Work from Office

Location: Kochi .