IT Support Engineer(Engineer,IT Infrastructure) (New Delhi)

Function

IT

Our Company

Were Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.

Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience, character, perspective, and passion for achieving excellent things in the world are equally as important to us.

Job description

The Team :

We at Hitachi Digital are responsible to ensure that technology is an accelerator, not a roadblock, for employees work. From troubleshooting hardware to optimizing the software stack, we support the tools that keep the organization running smoothly. As a Service Desk team, our goal is to provide a seamless technical experience that allows employees to focus on their core objectives.

The Role:

Below are the roles and responsibilities, which you will be required to perform.

Provide first-line technical support to end users.

Support the users from multiple region.

Register, track, and manage tasks in a ticketing system, such as Jira.

Log, categorize, prioritize, and track incidents and service requests.

Troubleshoot and resolve standard hardware, software, access, and workplace support issues.

Escalate complex cases to the appropriate support teams when required.

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