Field Collection Executive

Job highlights

• PF, Travel Allowance (TA), ESI (ESIC)Job DescriptionJob Title: Field Collection ExecutiveDepartment: CollectionReporting To: Collection ManagerSalary : 15k to 19kJob PurposeThe Field Collection Executive is responsible for managing on-ground collections, ensuringtimely recovery of outstanding payments from customers, maintaining customer relationships,and minimizing default risks while adhering to company policies.Key Responsibilities1. Collection & Recovery Visit customers (dealers / partners / end-users) for payment collection Ensure timely recovery of overdue payments and EMIs Follow up on delinquent accounts and resolve payment issues Achieve monthly collection targets and reduce DSO (Days Sales Outstanding)2. Field Operations Plan daily routes and visits efficiently to maximize productivity Maintain accurate records of customer visits and collection status Update collection data in CRM/ERP systems in real-time or end-of-day3. Customer Relationship Management Build and main

Job Title: Field Collection Executive Department: Collection Reporting To: Collection Manager Salary : 15k to 19k Job Purpose The Field Collection Executive is responsible for managing on-ground collections, ensuring timely recovery of outstanding payments from customers, maintaining customer relationships, and minimizing default risks while adhering to company policies. Key Responsibilities 1. Collection & Recovery  Visit customers (dealers / partners / end-users) for payment collection  Ensure timely recovery of overdue payments and EMIs  Follow up on delinquent accounts and resolve payment issues  Achieve monthly collection targets and reduce DSO (Days Sales Outstanding) 2. Field Operations  Plan daily routes and visits efficiently to maximize productivity  Maintain accurate records of customer visits and collection status  Update collection data in CRM/ERP systems in real-time or end-of-day 3. Customer Relationship Management  Build and maintain strong relationships with customers  Address customer queries related to billing, payments, or disputes  Educate customers on payment schedules and policies 4. Risk & Compliance  Identify high-risk accounts and escalate to management  Ensure adherence to company policies and ethical collection practices  Maintain proper documentation and receipts for all collections 5. Coordination  Work closely with Sales, Operations, and Finance teams  Coordinate for dispute resolution and account reconciliation  Provide regular feedback from the field to improve processes Key Performance Indicators (KPIs)  Collection efficiency (%)  Reduction in overdue accounts  Number of successful field visits  Recovery from delinquent customers  Data accuracy and reporting timeliness Required Qualifications  Minimum: Graduate in any discipline (Commerce preferred)  Prior experience in field collections, recovery, or sales preferred  Freshers with strong field willingness may also be considered   Required Skills &Competencies  Strong negotiation and persuasion skills  Good communication (local language + basic English/Hindi)  Ability to handle difficult conversations professionally  Basic knowledge of financial/credit processes  Time management and route planning Other Requirements  Must own/operate a two-wheeler with a valid driving license  Willingness to travel extensively within assigned territory  Comfortable working in field-based roles Behavioral Competencies  High level of integrity and accountability  Result-oriented mindset  Resilience and problem-solving attitude  Customer-centric approach Compensation & Benefits  Fixed salary + performance-based incentives  Travel reimbursement (fuel/allowance) Skills Recovery Collection field collection Min 1 Year of experience in finance background. Note : The candidate will be on company payroll.