Operations Executive - Customer Support - Fresher

About the job:Key Responsibilities-

1. Manage customer queries across calls, chats, and emails while maintaining professional communication.

2. Identify customer concerns and provide appropriate solutions to ensure a positive customer experience.

3. Coordinate with relevant teams to resolve complex issues and escalated queries.

Respond to customers promptly and follow up regularly until their issues are resolved.

4. Document customer interactions, issues, and resolutions accurately for record-keeping and reporting.Who can apply:Only those candidates can apply who:Salary:₹ 3,00,000 - 4,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:English Proficiency (Spoken), English Proficiency (Written) and Effective CommunicationAbout Company:Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.

Responsibilities

Key Responsibilities-

1. Manage customer queries across calls, chats, and emails while maintaining professional communication.

2. Identify customer concerns and provide appropriate solutions to ensure a positive customer experience.

3. Coordinate with relevant teams to resolve complex issues and escalated queries.

Respond to customers promptly and follow up regularly until their issues are resolved.

4. Document customer interactions, issues, and resolutions accurately for record-keeping and reporting.