Team Lead - Customer Service

We are seeking a dedicated and experienced Team Lead - Customer Service to join our dynamic team in Karnataka. The ideal candidate will have a strong background in customer service and support, with a proven track record in managing teams within a BPO environment. As a Team Lead, you will be responsible for overseeing daily operations, ensuring that our customer service representatives deliver exceptional service to our clients.

Key Responsibilities:

• Lead and manage a team of customer service representatives, providing guidance and support to ensure high performance.
• Monitor team performance metrics and implement strategies for improvement.
• Handle escalated customer inquiries and complaints, ensuring timely resolution.
• Conduct regular training sessions to enhance team skills and knowledge.
• Collaborate with other departments to streamline processes and improve customer satisfaction.
• Prepare and present performance reports to management, highlighting achievements and areas for development.

Required Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in customer service principles and practices.
• Experience in a BPO environment, particularly in inbound and outbound call handling.
• Ability to analyze data and make informed decisions to improve service delivery.
• Familiarity with CRM software and customer support tools.

If you are passionate about customer service and have the skills to lead a team to success, we encourage you to apply for this exciting opportunity.