Customer Support executive

BCS Care EMEA Agent

WHAT YOU'LL DO

• Support customers by providing helpful information, answering questions, and responding to complaints.
• Knowledge of how to talk and communicate effectively.
• Think fast and understand situations and come up with the best possible solution.
• First point of contact for photographers, clients and customers majorly through Chats/Emails.
• Quick in responding to Live chats and Inbound Calls
• Work effectively with the team.

WHAT YOU'LL NEED

• 2 to 5 years of experience.
• Comfortable with rotational shifts if needed.
• Telephone ease
• Prior experience in Customer Service - Voice or Semi voice
• Fluent English and excellent communication
• Rigorous, hardworking, but fun
• Challenging & Goal oriented mindset
• Prior experience in customer relationships is a plus.
• Basic French language written and spoken language is a plus.