Sales Manager (B2C)

Our client is one of the largest online education company in India. It focuses on training the students to be industry-ready and providing expert knowledge through the convenience of the internet. For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge.

Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars 24, and other top startups in India.

As a Sales Manager, you will be developing key customer relationships and providing simple /low-level tech troubleshooting to customers with the goal to keep customers satisfied with the business products.

What you will do:

Carrying a target for each product : Building leads, making a pitch, presenting a proposal, following up

Generating target revenue for all solutions /courses offered by the company.

Devising new selling strategies and improving current sales processes.

Building an instant connect with new customers and on boarding them onto the platform

Supporting, responding, or escalating any issues, or red flags to the appropriate team

Ensuring team achieves productivity and quality roster adherence

Collaborating regularly with sales team to discuss best practices, business and market trends, and review qualification approach to maximize opportunities

Continuously managing the performance and development of the team through proper coaching and feedback, development of sales skills, competitive positioning, motivation, goal setting and general direction

Engaging with customers on a periodic basis to understand their feedback on the platform, what is going well, and what can improved

Working towards avoiding last-minute surprises and potentially lose a customer / renewal

Meticulously logging all interactions with customers onto the CRM platform in order to be completely transparent about the status of the customer relationship

What you need to have:

3-4 years of experience in Ed tech Sales with a proven history in managing a team

Edtech Sales Experience is highly preferred

Highly organized and able to multi-task

Excellent communication and interpersonal skills

Knowledge of customer success processes

Patient and active listener

Passion for service

People Management and sales/customer service experience preferred